Healthcare that puts patients first

The health of our community matters. Every day, our staff provides vital care to our neighbors in need, regardless of their ability to pay. Our staff will work with you to help you get the care you need and deserve.

Insurance

All of our centers accept Medi-Cal, Medi-Cal Managed Care (Health Plan of San Joaquin, Health Net, Partnership Health Plan of California), Medicare, Medicare Advantage Plans, and Covered California. Remember to bring your insurance ID card and any co-payments to every appointment.

Don’t have insurance? We can help. Depending on your family size, income, and housing, you may qualify for free or low-cost care. Or our Certified Enrollment Counselors (CECs) are available to help enroll you in care. Just call or text (209) 373-2824 to schedule an appointment.

Health Records

The easiest way to access your health records is through the CMC Patient Portal. The Patient Portal gives you safe and secure access to your personal health records from anywhere with an internet connection. Features include:

• Send and receive messages with your primary care provider
• Access your health records
• Request appointments
• Search health and wellness information
• View latest test results
• View, download, and/or share your personal health records
• Manage your information through NextGen Patient Portal App

To get started, download the free NextGen Patient Portal app then go to nextmd.com to set up your account. If you do not know your numeric enrollment code, need help enrolling, or have questions about Patient Portal, please call Patient Portal Support at (209) 430-6222,

Monday–Friday, 8am–5pm.

If you need health records but don’t have access to the Patient Portal, you may complete a Release of Information Authorization form to 1) allow CMC to release your personal health information to you or to a third party, or 2) allow a third party to release your personal health information to CMC.

How to make a health information request:

1. Complete the Release of Information Authorization form

2. Be sure to detail the date range and type of information you wish to release

3. Sign and date the form

4. Deliver your completed form via fax, email, or mail:

• Fax: (209) 762-6808
• Email: myfaxmedrec@cmcenters.org
• Mail: Community Medical Centers, P.O. Box 779, Stockton CA 95201

If you have any questions regarding your personal health records or making a request, contact our Health Information Department at (209) 546-3870.

Patient Privacy

We value the privacy of every patient we serve. When it comes to your health information, you have certain rights. To review important details about how your medical information may be used and disclosed and how you can get access to this information, please visit our Privacy page.

View Privacy Policy

Patients Rights & Responsibilities

As a patient, you have the right to:

• Be treated with dignity and respect.
• Fair treatment without regard to gender, age, race, ethnicity, sexual orientation, educational background, economic status, citizenship, ancestry, national origin, religion, language, disability, marital status, or source of payment for care.
• Make informed decisions regarding your health care.
• Refuse treatment and be informed of the consequences.
• Know the names and roles of all caregivers participating in your health care, including which provider is coordinating your care.
• Information in a language and in words that you can understand.
• Receive information from your provider about your diagnosis, treatment options and prognosis.
• Information contained in your medical record.
• Confidentiality regarding your records and communication, as described in the “Notice of Privacy Practices” presented to all patients.
• Choose another healthcare provider, within CMC or at another healthcare system.
• Receive an explanation of your bill, regardless of the source of payment.
• Appropriate assessment and management of pain.
• Voluntarily receive care in a safe environment free from abuse, harassment, neglect, exploitation, or coercion.
• Voice concerns and complaints, and be informed of how to do so.
• Give or withhold informed consent.
• Receive an informed consent discussion from your licensed practitioner in accordance with law and regulation.
• Receive information on the specific care, treatment, and/or services that require informed consent.
• Receive information on when a surrogate decision-maker may give informed consent.
• Privacy when the organization makes and uses recordings, films, or other images of yourself as a patient. Note: The term “recordings, films, or other images” refers to photographic, video, digital, electronic, or audio media.

As a patient, you have the responsibility to:

• Provide accurate and complete information regarding your health and medical history.
• Actively participate in decisions regarding your health care.
• Keep your scheduled appointments or call us in advance to reschedule or cancel.
• Ask questions when you do not understand what you are told, what you are expected to do, or papers you are asked to sign.
• Follow the treatment plan as agreed upon by you and your caregiver.
• Express any concerns about your ability to follow your treatment plan.
• Treat all staff and other patients with courtesy and respect.
• Respect the rights, privacy, and property of other people and CMC.
• Promptly meet any financial obligation agreed to with CMC (for patients and their families).

Payments

Our healthcare professionals see all patients, regardless of their ability to pay. We do ask patients to bring their current insurance or member ID card to every appointment.

Depending on your insurance or health plan, CMC may require payment at the time of service. However, you can be billed for services provided. Billing statements are mailed monthly.

Front desk staff at all Community Medical Centers locations are able to accept

payment for services. We accept Cash, Check, Visa, MasterCard, Discover and American Express.

You can contact the billing department at (209) 636-5550 for any billing or payment questions.

Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call us at (209) 636-5550.